If you receive a defective product, a product that is characterized by an established lack of a promised property and/or if any other problem arises through our fault, we invite you to contact us immediately for further details.
Returns are made exclusively to the physical location of our online store, at our company's headquarters.
The receipt of the product from our Company, will be made exclusively by our cooperating carrier, after you first contact us, to inform us about the problem that has arisen.The receipt of the product for return, will be made exclusively from the delivery address that you had stated when placing your order.
In order for a return to be accepted, the product must be in the condition in which it was received, unused, with its original packaging intact and the correct conditions of preservation must have been maintained.
The returned product must be accompanied by a retail receipt / sales invoice / delivery note. We would like to point out in particular that if any of the aforementioned accompanying documents are not present, your request cannot be satisfied and the product will not be received.